This Knowledge Base explains how to properly request a refund. Unlockr will refund all phones proven not unlocked as long as we have the details required. First, head to the order page of the phone you claim as not unlocked. Click on "Open a Ticket" it should look like below.
All the phone information will appear, the only thing you have to do is select "The phone didn't accept the code provided" and enter your Video Proof URL from YouTube or any video hosting service.
Please make sure the video has ALL of the following :
- The video has to include the dial of *#06#. (So we see the IMEI of the phone from the device itself)
- The video has to include the IMEI as well as the dial of the unlock code provided by Unlockr on the phone including the error code.
It is necessary for us to see the code is incorrect with the error message.
You can add any questions or additional comments if required and click "Create Ticket". It will automatically create a ticket and notify us. We will get back to you by email, phone or live chat mostly on the same business day.