Refund policy

Defective, damaged or wrong part

If a part arrives defective, damaged, or is not what you ordered, contact us at support@unlockr.ca within 30 days of delivery. We pay the return shipping and send you a replacement at no cost. If you prefer, we will give you a full refund instead.

Change of mind

You can return an unused part within 30 days of delivery. It must not be installed, must be in the same condition you received it and in its original packaging, with a receipt or proof of purchase. Return shipping is paid by the customer: we email you a prepaid Canada Post return label and CA$10 is deducted from your refund. You can also ship it back yourself at your own cost.

Restocking fee

There is no restocking fee.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method. Original shipping charges are not refunded, except for defective, damaged or wrong parts.

Exchanges

We replace parts when they are defective, damaged or wrong. To start a return or exchange, email support@unlockr.ca with your order number.

This policy applies to orders shipped within Canada.