Shipping across Canada
Order by 5 PM Eastern and your in-stock order ships the same business day.
We are a local company in Quebec, shipping phone and tablet repair parts to every province and territory with Purolator, UPS, FedEx, GLS and Canada Post.
Express delivery, on us
No code needed. It shows up at checkout when your order qualifies.
We ship with
5 PM Eastern cutoff
Orders placed by 5 PM ET ship that business day.
Monday to Friday
Orders placed later, on weekends or holidays ship the next business day.
Tracking included
Every option comes with tracking, except Lettermail.
A local Quebec company
We pack and ship every order ourselves, right here in Quebec.
Check shipping to your address
Rates and delivery times
Quebec and Ontario
Delivery times are what the carriers quote, counted from when they have your package.
| Option | Delivery | Price |
|---|---|---|
| Free Express
|
1-2 business days | Free over $250 |
| Courier Next Day
|
1 business day | $20 |
| Courier Ground
|
1-3 business days | $12 |
| Canada Post Expedited
|
1-4 business days | Live rate |
| Canada Post Xpresspost, Priority
|
Shown at checkout | Live rate |
| LettermailNo tracking. Small, light orders under $100: $5 up to 100 g, $6 up to 200 g, $8 up to 500 g.
|
2-6 business days | $5 to $8 |
Rest of Canada
Includes BC, Alberta, the Prairies, the Maritimes, Newfoundland and the territories.
| Option | Delivery | Price |
|---|---|---|
| Free Express
|
1-3 business days | Free over $350 |
| Courier Air
|
1-3 business days | $25 |
| Courier Ground
|
2-5 business days | $20 |
| Canada Post Expedited
|
3-6 business days | Live rate |
| Canada Post Xpresspost, Priority
|
Shown at checkout | Live rate |
| LettermailNo tracking. Small, light orders under $100: $5 up to 100 g, $6 up to 200 g, $8 up to 500 g.
|
3-9 business days | $5 to $8 |
Yukon, Northwest Territories and Nunavut take longer: carriers quote about 3 to 11 business days. Delivery times are carrier estimates, not guarantees. Prices are in Canadian dollars, before tax.
How your order ships
-
Order by 5 PM ET
Place your order Monday to Friday, before 5 PM Eastern.
-
We pack it the same day
We pack your order and hand it to the carrier that afternoon.
-
Track it
We email you a tracking link when your package ships. Lettermail has no tracking.
Forgot a part? Your next order ships free
Order again the same shipping day and we add it to the box that is already waiting. Log in to your account and use the Free shipping button on your cart page, until 4:45 PM ET.
Orders placed after 5 PM count toward the next shipping day.
Who delivers
Courier orders travel with Purolator, UPS, FedEx or GLS. We choose the carrier that suits your address.
Prefer Canada Post? Pick it at checkout.
Common questions
Do you ship outside Canada?
We ship within Canada, and to St. Pierre and Miquelon at live rates shown at checkout. For any other country, contact us before you order.
Why don't I see the Lettermail option?
This option only appears for small, light orders with a total under $100. See the table above for prices. Some parts, such as back glass and tablet screens, always ship with tracking.
What if a part is out of stock?
You can still order it. Regular orders ship once every part is in. Repair shop accounts get what we have now, and the rest ships with their next order. You can follow what we still owe you on the Backorders page in your account.
My tracking says delivered, but I don't have it.
First check with anyone at your address who may have taken it in. Still missing? Email support@unlockr.ca with your order number and we will open a claim with the carrier. If the carrier confirms it was delivered to your address, we cannot refund the order.
What if my package is lost or late?
Email support@unlockr.ca with your order number and we will open a claim with the carrier. If the carrier confirms it is lost, we refund or replace the order. Lettermail has no tracking and cannot be traced, so choose a tracked option if you need a part by a certain day.
A part arrived damaged, or something is missing.
Contact us at support@unlockr.ca within 30 days of delivery. For a defective, damaged or wrong part, we pay the return shipping and send a replacement or refund you. See our return policy.
Questions about an order?
Call us at +1 844-664-8388 or email support@unlockr.ca.